TERMS & CONDITIONS
ARTWORK DESIGN AND DIGITISING
Once artwork designs and digitising samples are approved no major amendments can be made. If it is a drastic change to your logo we can edit it for a charge of £15.00 + VAT. If it is adding a name, any kind of lettering or change of colours we can edit it for £5.00 + VAT.
Creative Design cannot be held responsible for any artwork or digitising mistakes such as; spelling, size of lettering, and colours once approved.
DELIVERY & PRICING
All prices stated on this site exclude carriage, which is added at the end of the order. If your order exceeds £100.00 (exc. VAT), then you are entitled to free standard delivery.
Prices on this website do not include decoration costs (such as Embroidery or printing). If you require decoration on your garments please state on the personalisation button when ordering your garments and we will quote your logo.
You can contact us between 8:30 am and 5.00pm Monday to Friday.Our aim is to get back to your emails and messages within 2-3 hours.
Any returns must be made and back at our store 14 days within the receipt of your order. If we do not receive it back within this time we will be unable to give you a refund.
We cannot accept returns if a products are inadequate due to faulty of the buyer. For example, wrong sizing, colour, type etc.
We cannot accept returns if they are already personalised, unless the product is faulty on our behalf.
We shall only accept returns if a products are inadequate due to fault on our behalf. For example, personalisation wrong, or a faulty garment.
Cancellations can only be made up to 6 working hours after you have placed your order/s.
If it is after the 6 working hours we will be unable to cancel your order. You will still be charged and will still receive the garments to your dispatch address.
We require payment in full before production of orders. Goods will not be completed or dispatched until payment is complete.
PLEASE NOTE THAT BY PLACING AN ORDER WITH CREATIVE DESIGN AND WORKWEAR LIMITED, YOU HAVE AGREED TO OUR TERMS AND CONDITIONS.